For potential new clients, this process starts with a discovery call which helps us get to know the clients requirements and understand the way they wish to engage with our operational support services. We then put together a schedule that details how we will provide the services needed.
Operational support is tailored to each client to meet their own unique needs and can include provision of Standard Operational Procedures, audits, a 24/7 helpline - both clinical and administrative, depending on the clients requirements.
We also work with our clients to provide them with updates on any changes to the clinical and health regulations pertaining to the provision of medical care on board. Plus we provide inventory management to assist with the medical stores element. There is also much more we provide our clients, depending on the brief that we receive during that first discovery call.
Out at sea, if a vessel has a medical team, we can be a single port of call for everything related to running a medical department afloat. We can access the latest guidelines, both clinical and maritime, and use our experience to help enhance the service levels that they provide. We are always at the end of the phone to answer questions and provide advice and guidance on everything from medical centre furniture, to the destruction of Controlled Drugs, or the treatment of a casualty who has suffered major injuries in an accident.
COVID is here to stay and the rules around it will continue to change. We work collaboratively with our clients to ensure that their policies and procedures are up to date to reflect the latest changes in guidance.
Part of this is being aware of the different regulations that each country has in place. We regularly check to see what vaccines are accepted by various countries along with their testing requirements and rules for boarding vessels. We also provide clients with a 24/7 operations manager who will assist should there be a case of COVID-19 onboard.
While we don’t employ medical staff ourselves, we can assist with the recruitment process for crew. We work with our clients recruitment or management company to source medical staff and will carry out the interview process with our team of Doctors, Nurses and other Medical Professionals. On conclusion of the interviews, we produce a report containing the pertinent feedback and recommendations for your team to use to make the final decision.
If you have any new crew joining the vessel, it’s important that they declare any medical conditions and medications that they are bringing onboard with them. You will also need to check that their ENG1 or Seafarers Medical Certificate is in date.
If you have an audit coming up, make sure you check the Flag State requirements for auditing a vessel. If it is a clinical audit, you’ll need to liaise directly with your Lead Auditor who will send a list of documents that will need to be produced. All vessels will be audited on their Controlled Drugs register and this is the main area of non-compliance that we see on vessels during audit.
Management companies will help you to ensure your operating procedures are up to date. However, many management companies don’t have a dedicated medical team and instead they outsource to companies like Red Square Medical. In that case, we would provide monthly updates to our clients to alert them to any guidance or regulatory changes. We would also monitor their medical standard operating procedures to make sure that any amendments are made in a timely manner and re-issued to maintain complete currency.
And finally… our favourite topic… practise drills! You can improve your drills by adding in a variety of different medical scenarios that are designed to build the First Aid response party’s confidence and embed the DRSCABCDE algorithm firmly in their minds. We can help you with this and we provide free resources to our clients with integrate First Aid and Medical care into routine mandatory drills such as fire, confined space and man overboard.
One thing we see frequently that lets teams down is lack of knowledge of what’s in their kit, or what the items are used for. So, we recommend 10 minute toolbox talks on one item at a time with a practical demonstration to make sure everyone is up to speed.
If you’d like more information about how Red Square Medical could help you, please get in touch now.